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Privacy Policy

Last updated: May 19, 2026

This Privacy Policy explains how 4Poch collects, uses, shares, and protects information when you use the 4Poch website, Android app, iOS app, and related services.

1. Information We Collect

Depending on how you use 4Poch, we may collect:

  • Account information such as your name, email address, phone number, username, password, profile details, and account status.
  • Identity and verification information such as KYC documents, selfies, business details, seller details, agent details, and compliance review information.
  • Transaction information such as deposits, withdrawals, transfers, payment requests, cards, wallet balances, exchange activity, order history, fees, recipients, and transaction references.
  • Device and app information such as device type, operating system, app version, IP address, browser, identifiers, push notification tokens, and diagnostic logs.
  • Location information when needed for security, agent services, fraud prevention, or features you choose to use.
  • Communications and support information when you contact us, use chat, submit forms, open tickets, or respond to notices.

2. How We Use Information

We use information to provide, maintain, secure, and improve 4Poch services, including to:

  • Create and manage accounts.
  • Process deposits, withdrawals, transfers, payments, card services, marketplace orders, and other requested transactions.
  • Verify identity, meet legal and compliance obligations, reduce fraud, and protect users.
  • Send account alerts, transaction updates, security notices, push notifications, and support messages.
  • Improve app performance, troubleshoot errors, and develop new features.
  • Enforce our terms, policies, and applicable laws.

3. Android and iOS Apps

The 4Poch mobile apps may request device permissions only when needed for app features. These may include camera access for scanning QR codes or uploading verification documents, photo or file access for uploads, notification permission for account and transaction alerts, and location permission where a feature requires location-based service or security review.

You can control mobile permissions from your Android or iOS device settings. Some features may not work if required permissions are disabled.

4. Website Data, Cookies, and Similar Technologies

Our website may use cookies, local storage, session data, analytics, security tools, and similar technologies to keep you signed in, remember preferences, protect accounts, detect misuse, and understand site performance.

5. How We Share Information

We do not sell your personal information. We may share information with:

  • Service providers that help operate hosting, payments, notifications, analytics, security, customer support, and verification services.
  • Financial, payment, card, crypto, telecom, or marketplace partners when needed to complete a service you request.
  • Law enforcement, regulators, courts, or other parties when required by law or necessary to protect rights, safety, and security.
  • Business successors if 4Poch is involved in a merger, acquisition, restructuring, or asset transfer.

6. Data Security

We use administrative, technical, and organizational safeguards designed to protect user information. No online service can guarantee absolute security, so you should keep your password private, use secure devices, and contact us immediately if you suspect unauthorized account activity.

7. Data Retention

We keep information for as long as needed to provide services, comply with legal and financial recordkeeping requirements, resolve disputes, prevent fraud, enforce agreements, and maintain business records. Retention periods may vary based on account status, transaction type, and applicable law.

8. Your Choices and Rights

You may update some account information inside your account. You may also contact us to request access, correction, deletion, or restriction of certain personal information. Some requests may be limited where we must keep information for legal, security, fraud prevention, tax, accounting, or compliance reasons.

9. Children

4Poch is not intended for children under 13 years old. We do not knowingly collect personal information from children under 13. If you believe a child provided personal information, contact us so we can review and take appropriate action.

10. International Use

4Poch may process and store information in countries where our service providers or systems operate. By using 4Poch, you understand that information may be transferred and processed outside your location, subject to appropriate safeguards where required.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date above and may provide additional notice where required or appropriate.

12. Contact Us

If you have questions or requests about this Privacy Policy, contact 4Poch at transaction@4poch.com or visit https://4poch.com.